Privacy Policy

This Privacy Policy explains how Pastora, Inc., doing business under the Pestora Pest Control brand (“Pestora,” “we,” “us”), collects, uses, shares and protects information when you visit pestora.com, request a quote, or use our pest-control services in South Carolina.

We are a local pest-control company. We collect the information we need to respond to you, schedule and perform service, keep accurate service records, and operate this website. We keep it simple, and we do not sell your information.

When you request a quote, schedule service, call, text or email us, or send a message through the website, you may provide information such as:

• Your name
• Phone number
• Email address
• Service address and property details relevant to the service
• Information you include in a quote or service request (for example, the pest issue you are seeing)
• Messages and other communications you send to Pestora

Our website forms do not currently accept photo uploads. If a photo would help us understand a pest problem, we may ask you to text it to us.

Pestora uses the information described above to:

• Respond to quote requests and questions
• Schedule pest-control services and communicate about appointments
• Provide service updates and follow up on requested or completed services
• Prepare and send quotes, invoices, inspection reports and other service documents
• Provide customer support
• Manage customer accounts and service history
• Operate, maintain and improve the website
• Measure website usage and the effectiveness of our advertising
• Maintain security and detect misuse or fraud where applicable
• Maintain business, accounting and legal records we are required or reasonably expected to keep

Pestora does not currently use email or text messaging for promotional marketing campaigns. Our communications are about the services you have requested or received.

If you provide a mobile number, Pestora may send you transactional and service-related text messages, such as:

• Quote-related communication
• Appointment confirmations and reminders
• Service updates
• Account or service follow-up

Pestora does not currently use text messaging for promotional or marketing campaigns.

Message frequency varies depending on your service. Message and data rates may apply. You may reply STOP at any time to opt out of text messages, or reply HELP for assistance. Opting out of text messages does not prevent Pestora from contacting you by phone or email when necessary to provide a service you have requested.

Pestora currently uses email primarily for transactional and service purposes, such as sending quotes, invoices, service documents, CL-100 and other inspection reports, appointment and service information, and responses to your inquiries.

Pestora does not currently operate general promotional email marketing campaigns. If that changes, this policy will be updated and any marketing email will include a way to unsubscribe.

Pestora.com does not currently provide a direct website checkout, and Pestora does not collect or store full payment-card numbers on this website.

Payments may be processed through third-party services such as Stripe and GorillaDesk (our service-management platform) or payment services integrated with GorillaDesk. Those providers handle payment-card information under their own privacy and security practices.

Pestora may receive transaction-related information from these services, such as payment status, invoice status, amount paid, customer or account details, and limited payment metadata, which we keep as part of your service and accounting records.

The website may use cookies and similar technologies for three purposes:

1. Necessary website functionality — keeping the site working, secure and responsive.
2. Analytics — understanding how visitors use the site so we can improve it.
3. Advertising and conversion measurement — where enabled, measuring whether our online advertising leads to quote requests or calls.

Pestora shares information with trusted vendors and service providers only as reasonably necessary to operate the business and provide services. Depending on the service, these may include:

• Website hosting and WordPress/website technology providers
• Analytics and advertising/conversion-measurement providers (currently Google, as described above)
• GorillaDesk, the platform we use to manage scheduling, service records, quotes and invoices
• Stripe and other payment processors
• Email and text-messaging service providers used to send our communications
• Automation or integration tools that connect these systems
• Professional advisers such as accountants, attorneys and insurers

Not every provider receives every customer’s information. Providers are expected to use information only to perform services for Pestora.

Pestora retains personal and service information for as long as reasonably necessary to provide requested services, maintain customer and service records, satisfy accounting requirements, comply with applicable legal and regulatory obligations, resolve disputes, enforce agreements and maintain legitimate business records. Service and treatment records may be retained for longer periods where pest-control regulations or warranty terms require it.

You may contact us at info@pestora.com to request, as applicable, access to the personal information we hold about you, correction of inaccurate information, or deletion of your information.

We will respond within a reasonable time. Some information may need to be retained where required for legal obligations, accounting or regulatory records, active service agreements, dispute resolution or legitimate business-record requirements, so we cannot promise deletion in every circumstance. We will explain if that applies to your request.

You can also opt out of text messages at any time by replying STOP, and manage cookies as described in the Cookies section above.

Pestora uses reasonable administrative, technical and organizational safeguards appropriate to the nature of the information we handle, including secure hosting, access controls and reputable third-party platforms for service management and payments.

No method of transmission over the Internet or method of electronic storage can be guaranteed completely secure. While we work to protect your information, we cannot promise absolute security.

Pestora’s website and pest-control services are intended for adults arranging services for their homes and properties. We do not knowingly seek personal information from children under 13. If we learn that personal information from a child under 13 was collected improperly, we will take reasonable steps to address it, including deleting the information.

Pestora may update this Privacy Policy as website technologies, business practices or legal requirements change. Material updates will be reflected by updating the “Last Updated” date at the top of this page. Continued use of the website after an update means the updated policy applies.